Refund Policy
The Short Version
Try OctoFlow risk free. If you cancel within 30 days of your first payment, we refund that payment in full, whether you chose a monthly or an annual plan. After those 30 days, you can cancel at any time: billing stops, you keep access through the end of the period you have paid for, and we do not refund partial months or the remainder of an annual term. Team seats are never lost when a person leaves; the seat stays yours to give to someone else.
30-Day Money-Back Guarantee
The guarantee applies to the first payment on a new OctoFlow subscription, monthly or annual, individual or team. Request the refund within 30 days of that first charge and we refund the full amount to your original payment method. The guarantee is available once per customer and once per organization; it does not reset if you cancel and subscribe again.
Monthly Plans After 30 Days
Cancel at any time from Settings, then Manage billing, or by emailing support@octoflowus.com. Cancelling stops all future charges. Your paid features remain active until the end of the month you have already paid for, and that final month is not refunded in part or in full.
Annual Plans
Annual plans carry the same 30-day money-back guarantee on the first payment. After 30 days, annual payments are not refundable, in whole or in part. Cancelling an annual plan turns off renewal; your paid features remain active until the end of the year you have paid for.
Team Seats
Seats belong to your team, not to a specific person. When someone leaves, their seat stays open and the manager can assign it to a new user at no extra charge. Reducing the number of seats applies to your next bill. We do not issue cash refunds for unused seat time during a billing period; where our payment processor applies a proration, it appears as a credit on your next invoice rather than a refund.
Free Trial
If your plan starts with a free trial, you are not charged during the trial. Cancel before it ends and nothing is billed. Your 30-day guarantee window begins on the date of your first actual payment, not the start of the trial.
Promotional and Discounted Pricing
Refunds are calculated on the amount you actually paid. Complimentary accounts, credits, and promotional discounts have no cash value and are not refundable.
What Happens After a Refund
When a refund is issued, paid features end immediately and the account returns to the free state. Your maps and activity data are not deleted by a refund; they remain available to your account under the retention rules in our Privacy Policy, and you can delete your account at any time from Settings.
How to Request a Refund
Email support@octoflowus.com from the email address on your OctoFlow account, or cancel from Settings, then Manage billing and email us within the 30-day window to request the refund. Refunds are returned to the original payment method and typically appear within 5 to 10 business days, depending on your bank. Any tax charged on the payment is refunded along with it.
Limits
One money-back refund per customer or organization. We do not refund accounts that were terminated for violating our Terms of Service, and we may decline refunds where we see a pattern of repeated sign-ups and cancellations designed to use the Service without paying.
Before You Dispute a Charge
If something looks wrong on your statement, please contact us first at support@octoflowus.com. We resolve billing questions quickly and honor this policy in full, and a direct request is faster than a card dispute for both of us.
Changes to This Policy
We may update this policy. Material changes are announced by email at least 14 days before they take effect and never reduce a refund right you already hold. Last updated: September 11, 2026.
Governing Law and Contact
This policy is issued by OctoFlow LLC, Denver, Colorado, United States. It is part of and governed by our Terms of Service and the laws of the State of Colorado. Questions: support@octoflowus.com.